Competitiveness

How Zappos Delivers Happiness

6/1/2010 – Gregory Ferenstein –

The funny thing about business books is that for many stories, there are countless counterexamples of management philosophies that are radically different, yet still successful. What is inspiring about Zappos.com, the world’s largest online shoe retailer, is that it is possible for a business to be founded on curiosity, built with friendship, and sustained with employee happiness. CEO Tony Hsieh’s (pronounced “shay”) retelling of the Zappos story in the upcoming Delivering Happiness: A Path to Profits, Passion, and Purpose is a zippy, pleasant read about a business model that doesn’t compartmentalize labor and leisure.

Indeed, it appears that Zappos thrives in the most outrageous displays of its employees’ individuality. During tours of their head office, a potential client might see karaoke, a make-shift bowling alley, a petting zoo, or a napping worker. [Read more…]

Top 10 Reasons to Rely on Private Sector Markets

4/27/2010 – John Pisciotta – Acton –
Americans have less confidence and trust in government today than at any time since the 1950s. This is the conclusion of the Pew Research Center survey released in mid-April. Just 22 percent expressed trust in government to deliver effective policies almost always or most of the time. With the robust expansion of the economic role of the federal government under George W. Bush and Barack Obama, the Pew poll is evidence of an opportunity for advocates of freer markets.

That Americans distrust their government is not unadulterated good news. An effective rule of law, one aspect of which is a government that can be trusted to act justly and equitably, is a necessary precondition of the free and virtuous society. [Read more…]

Six Rules For Website Design

Inc.com | Crispin Porter and Scott Prindle | 4/1/2010
These days, its more crucial than ever to make a good first impression online. If your website is hard to navigate or just boring to look at, you’re probably not going to get many repeat visitors. Crispin Porter + Bogusky’s partner managing director of interactive Winston Binch, and Scott Prindle, the advertising and design agency’s VP executive creative technology director, share their ideas for getting the most out of websites. [Read more…]

Profit Over Principles

Townhall.com | by Cal Thomas | 3/2/2010
When Toyota President Akio Toyoda testified last week before the House Committee on Oversight and Government Reform, an attitude was exposed that Rep. Dennis Kucinich (D-OH) correctly characterized as fostering a “cutthroat corporate” environment that placed costs ahead of quality and safety. Such a priority would have been anathema to Toyoda’s grandfather, Kiichiro Toyoda, who founded the company and turned it into an automotive juggernaut thanks to a business philosophy created by an American named W. Edwards Deming.

Deming believed in a business model that puts product quality and company relationships between workers and management first, favoring continual and systematic improvements of staff and of work processes. His philosophy dominated Toyota for more than 50 years. Quality products followed. Profit was the inevitable result. [Read more…]

Americans Suffer, While Government Workers Prosper

Yet another travesty is unfolding before our eyes in these United States of America. While tens of millions of Americans continue to struggle through difficult economic conditions, with hundreds of thousands more losing their jobs every month, tens of thousands more losing their homes and their businesses, and millions more facing salary cuts and pay freezes, government employees are prospering and getting rewarded financially more than ever.

As the economy struggles, incomes fall, and business bankruptcies and mortgage default rates remain at all time highs, the federal government spending is booming and its employees are enjoying increased hiring and higher salaries. [Read more…]

America’s ‘Free’ Falling Economy

Investor’s Business Daily | Feb. 1, 2010

The latest index of economic freedom shows America falling fast, being ranked for the first time as “mostly free.” We’ve fallen behind Canada, and it’s look out below.

Our accelerating descent into a command-and-control economy with government pulling the strings is taking its toll.

The Heritage Foundation’s 2010 index of leading economic indicators shows that the land of the free is only mostly free, falling to eighth in the world from sixth last year, now sandwiched between Canada and Denmark. [Read more…]

Crash Course

FT | Review by John Gapper | Jan. 22, 2010
Crash Course: The American Automobile Industry’s Road from Glory to Disaster – by Paul Ingrassia

Japanese car companies, which overtook US ones in the early 21st century, leading to the bankruptcy of General Motors and Chrysler last year, used a method of industrial innovation called kaizen, usually translated as “continuous improvement”. From a humble start, the Japanese companies had got better and better at making cars that were economical and reliable.

Meanwhile, Detroit perfected the technique of occasional improvement. As the Big Three – GM, Ford and Chrysler – slid deeper into trouble over decades of complacency, union obstructionism and mismanagement, they would occasionally stage a temporary recovery, with some new car or initiative prompting books and magazine articles about a Detroit revival. [Read more…]