Management

Management

The New ROE: Return On Ethics

Forbes | by Sharon Allen | July 21, 2009

With everyone’s current focus on the economy, you might assume I’m talking about that traditional financial metric, return on equity. But the ROE I advocate is different. It’s return on ethics. This ROE is really more mindset than measure, an approach to encouraging the highest standard of business behavior. It’s based on the premise that ethical decision-making can lead to strong performance and competitive advantage, while unethical decision-making leads to very different outcomes. [Read more…]

The Three Most Important Rules in Business

Success - The Three Most Important Rules in Businessby Chris Banescu –
From my years of experience working for different companies and teaching various graduate business courses, I developed three rules that management must practice in order to achieve long-term profitability and success. Follow these rules, and a business can remain healthy and prosper. Ignore them, and failure is virtually guaranteed in the long term.

Rule #1 – Always Meet and Exceed Customer Expectations.
Meeting and exceeding customer expectations is the most important but often overlooked rule of business. The only way a company stays in business is if the customer is satisfied with its product or service. This generates profit, builds long-term stability, and meets the challenge of competitors. Meeting expectations should be considered the baseline for company performance. Exceeding expectations should be the ultimate goal. [Read more…]

How to Work More Like a Start-Up

Inc.com | by Darren Dahl | May 2009

The first thing you notice when you walk into the Chicago offices of Total Attorneys, which provides software and services to small law firms, is the number of people on their feet. Every morning, the company’s 180 employees gather around the office in groups of five to 10. Close your eyes, take in the often raucous banter and laughter, and it’s easy to mistake Total Attorneys’s headquarters for a college cafeteria. But these meetings, which last for about 15 minutes, are more than mere employee chitchat. They are intended to create what CEO Ed Scanlan calls controlled chaos.

The inspiration for the gatherings comes from a process for designing software called agile development, which aims to promote flexibility, speed, and teamwork. But rather than limit participation to software engineers, Scanlan has deployed agile development concepts companywide, in a drive to make the seven-year-old business act more like the start-up it once was. [Read more…]

Jack Welch Elaborates: Shareholder Value

BusinessWeek | Suzy & Jack Welch | Mar. 16, 2009

Welch told the Financial Times the emphasis on shareholder value is “misplaced.” In this Q&A, he puts his comments in context

On Mar. 12, the Financial Times ran a front-page story with the headline “Welch Denounces Corporate Obsessions.” The article, which generated widespread reaction in the media and on blogs, asserted that in an interview with the FT, Jack Welch, the former head of General Electric (GE), had described the business emphasis on shareholder value as “misplaced.”

“On the face of it, shareholder value is the dumbest idea in the world,” Welch was quoted as saying. Below, in a question-and-answer session conducted by his wife, Suzy Welch, Jack Welch elaborates. [Read more…]

Street Smarts: Surviving the Recession

Inc.com | by Norm Brodsky | March 2009

It requires conquering your fears and making the right choices. Many business owners won’t do either

Fear can be a motivator, but it can also lead you into bad decisions, particularly in times like these. I have no doubt that a lot of business owners have spent the past couple of months implementing cost-saving plans and survival strategies that will weaken their companies and damage their long-term prospects. They’ve done it because they’ve been afraid, and fear makes us shortsighted. With the economy falling apart around us, we forget that recessions always end. Yes, some businesses will go under, but some companies will emerge stronger. If you want yours to be among the latter, you need to be careful about which costs you cut and which deals you offer your customers. [Read more…]

The Employee Whisperer

Fast Company | by Kate Rockwood | November 2008

How Kenexa is blending psychology and technology to create passionate workers.

At the suburban Philadelphia offices of Kenexa, people grin at one another all day long. Sometimes they hug. Bright posters of the company’s guiding principles dot the walls: YOU’RE ALLOWED TO LAUGH YOUR WAY THROUGH A PROBLEM AND MAKING FRIENDS REPLACES OUR ORGANIZATIONAL HIERARCHY. The CEO, Rudy Karsan, spouts odd koanlike talk: “The world is like a roomful of jars. Every time you open a jar, there’s untold treasure in there.” [Read more…]

Should Your People Come Before Your Customers?

InformationWeek | by Rob Preston | Sept. 29, 2008

One school of thought is that if you treat your people right, they’ll be far more motivated and equipped to engage with (and maximize returns from) your customers.

The customer comes first. It’s considered a business management truism. The way to boost profits and market caps is to focus on the people who buy your products. “Delight” them, as former GE chief Jack Welch would say. Create relationships that foster brand loyalty and return business. Management experts C.K. Prahalad and M.S. Krishnan go a step further, exhorting companies to “co-create value” with their customers, one customer at a time. [Read more…]