FT | Review by John Gapper | Jan. 22, 2010
Crash Course: The American Automobile Industry’s Road from Glory to Disaster – by Paul Ingrassia
Japanese car companies, which overtook US ones in the early 21st century, leading to the bankruptcy of General Motors and Chrysler last year, used a method of industrial innovation called kaizen, usually translated as “continuous improvement”. From a humble start, the Japanese companies had got better and better at making cars that were economical and reliable.
Meanwhile, Detroit perfected the technique of occasional improvement. As the Big Three – GM, Ford and Chrysler – slid deeper into trouble over decades of complacency, union obstructionism and mismanagement, they would occasionally stage a temporary recovery, with some new car or initiative prompting books and magazine articles about a Detroit revival. [Read more…]
